Shipping Policy

Palette Pals is exclusively available online.

Processing Times

Orders placed by 11:59 PM GMT are typically processed and shipped the next business day.
Please allow 1–2 business days during busy periods, such as sales, launches, and public holidays.

Shipping Options & Pricing

  • Standard – DHL: $7.95

  • Express – FedEx: $10.95

  • FREE Shipping: Orders over $70 USD
    We use trusted courier services like DHL and FedEx. You’ll receive tracking details once your order ships.

Note: Orders to Alaska, Hawaii, and Puerto Rico are subject to a $19.95 shipping charge and do not qualify for free shipping.

Pick-Up Option - Not Available in the US

At this time, we do not offer local pick-up for US orders.

Didn't Receive Your Order?

Please contact us with your order number, or reach out directly to your courier (DHL or FedEx) using the tracking information provided.

Note: Packages returned to us as undeliverable will be cancelled and refunded once received at our fulfillment center.

International Shipping

We currently only ship to the US and New Zealand.

Order Notifications

  • Order Confirmation: Sent immediately after purchase.

  • Shipping Confirmation: Includes tracking info and is sent once your order ships.
    Didn’t receive these? Check your Spam or Junk folder or contact us for help.

Returns & Refunds

For details, please refer to our Refund Policy.